Consumer Affairs and Fair Business Practices
Name of the Department /Section:
Consumer Affairs and Fair Business Practices, South 24 Parganas Regional Office under Directorate of Consumer Affairs & Fair Business Practices, Government of West Bengal.
Activity and function of the department/Section:
The function of Consumer Affairs and Fair Business Practices South 24 Parganas Regional Office is to protect the rights and interests of consumers in the district of South 24 Parganas, West Bengal. The office is responsible for:
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Registering and investigating consumer complaints against unfair trade practices, defective goods and services, and other violations of consumer rights.
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Conducting consumer awareness camps, seminars, street corners, display of banners, hoardings, plying of tableau etc. to educate the consumers about their rights and responsibilities, and how to seek redressal in case of grievances.
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Coordinating with other government agencies, NGOs, consumer organizations, and media to promote consumer welfare and awareness.
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Implementing various schemes and programs of the state government and the central government related to consumer protection and empowerment.
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Providing free of cost legal assistance in litigation in the DCDRC/SCDRC/NCDRC to the aggrieved petitioner through “Consumer Assistance Bureau” under this office.
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Providing free of cost legal assistance in litigation in the DCDRC/SCDRC/NCDRC to the aggrieved petitioner through “Consumer Assistance Bureau” under this office.
List of the Citizen Services offered by the department/Section along with location and contact details for availing such services in following format :
Sl No. |
Details of Citizen Services |
Contact Person |
Official Contact Details |
|---|---|---|---|
| 1 |
Counselling of consumer grievances over telecommunication or direct visit. |
Assistant Director | 033 2433 0170 |
| 2 |
Registering of consumer complaint through telephone, email, departmental website or directly visiting the office. |
Assistant Director | 033 2433 0170 |
Event / Awareness Programme performed by the department along with photos
Consumer Awareness Program at Mela and Social Gathering
Awareness Camp At Ganga-Sagar mela Awareness Camp At Durga Puja Festival
Consumer Awareness Program with the students of schools & members of Self-Help Groups
Awareness camp At Majilpur Shyam Awareness Camp with SHGs at Fultala Baruipur
Sundar Balika Vidyalaya
Consumer Awareness Program with Tableau & Magic Shows
Awareness Camp With Tableau Awareness camp with Magic Show at Pujali Municipality
Name of Officer-in-Charge of the Department/Section along with designation and contact details
Sl No. |
Name |
Designation |
Section/Department Contact Details |
Section/Department Email Id |
|---|---|---|---|---|
|
1 |
Asim Jana |
Assistant Director |
Consumer Affairs & Fair Business Practices, South 24 Parganas Regional Office |
adcafbp.cad.spg-wb@nic.in |
Address of Office
Amantran Bazar, 4th Floor, 103/A, Kulpi Road, Kachhari Bazar, Baruipur, Kolkata – 700 144
Toll Free Number
1800 – 345 – 2808